FAQ

Products & Deliveries

All our products are manufactured in Portugal

Manufacturers Warranty

Things don’t always go as planned. In the unlikely event your item arrives damaged, please get in touch with us right away.

Please inspect items before signing for the delivery.

Please refuse delivery if there is significant visual damage to the outer packaging.

1 Year Manufacturer’s Warranty

Our standard manufacturer’s warranty covers defects in materials and workmanship for one year from the products’ date of delivery on all upholstered sofas .

This warranty covers structural elements, such as wood frames, springs, joints, bases, legs and hardware, which are integral to the items use. If you experience an issue with your item, please let us know. We will arrange replacement parts, repair, and if necessary, a full replacement or store credit.

Please note that all our warranties only cover items purchased directly on www.ftmsofa.com. Warranties are non-transferable.

Warranties are only valid when products are used for their intended purpose and exhibit normal use.

Defects or damage resulting from negligence, misuse, accidents, abnormal use, modifications, or commercial purposes will not be covered by our warranty.

You can reach our customer care team via this link: contact

Our product photography was taken in-house with professional lighting to ensure that the colors are accurate.

However, do be advised that your screen settings (such as brightness, contrast, and resolution) may affect how you see the colors and textures on your device.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information.

Delivery times vary depending on your location.

Most orders take 24-48 hours to process and ship out of our fulfillment centers unless a specific estimated shipping date is displayed.

All delivery dates are estimates and actual delivery times may vary or be subject to change.

Our products are delivered in two ways, either:

Parcel Delivery Products marked "Parcel Delivery" in the "Details" tab on the product page, ship via small parcel delivery. Please refer to the product page and tracking info, for delivery estimate. Please Note: Parcel-Delivery items may ship together with Truck-Delivery items in your order resulting in longer transit times.

Truck Delivery (e.g. sofas, large order quantities, etc.) Products marked "Truck Delivery" in the details tab, ship using a freight truck.

We offer two delivery levels at checkout:

Front Door Delivery - delivered to the outside entrance of your home or building at the ground level

Enhanced Delivery - delivered to your room of choice on any floor

If your apartment , home is above ground level, we recommend upgrading to either Enhanced.

Please note: upgraded delivery options and extended area surcharges, are non-refundable once the item has shipped. During checkout, you will be provided an estimated delivery date window. Our delivery partner will contact you prior to your delivery date to schedule a delivery appointment.

Do I have to be present for my delivery?
For Parcel Delivery items, courier will simply deliver to your doorstep without requiring you to be home to receive the item.

For Truck Delivery items, an adult must be present at the time of delivery in order to sign for the item. Unattended delivery for Truck Delivery items cannot be authorized.

CHECK FOR DAMAGE

Carefully inspect your item as soon as you receive it, and notify us of any damage or defect within 48 hours of receiving your item.

Returns & Cancellations

Returns & Exchanges

30 -Day Happiness Guarantee

Your happiness means everything to us! That's why we give you a 30-day return window from the date of delivery, to ensure your purchase is just right for your space. If it’s not a perfect fit, no worries – we’ll help you return it. Items must be in like-new condition, and the original packaging is required.

Love it, or send it back, hassle-free!

Exchange for Store Credit

Want to keep shopping? You can exchange your return for store credit, and we'll cover the full cost of return shipping, less any repackaging, extended area surcharges or upgraded shipping services. This credit does not expire.

Returns

To initiate a return or for any questions please contact our helpful customer care team.

Return Costs
Small Parcel items (UPS/FedEx):
29 euros per item purchased at 299 euros or less
49 euros per item purchased at 300 euros or more

Please note: Items that ship in a single box (for example, a set of four dining chairs) are considered a single item. This applies to both return and packaging costs.

Truck Delivery items:
200 euros per item

Packaging

Please return your item in its original packaging. If you do not have the original packaging, a per-item repackaging fee of 49 euros for Small Parcel Delivery and 149 euros for Truck Delivery items will apply.

Upon receiving your return, we will inspect the item. If it's in like-new condition, we will issue a refund minus any repackaging, extended area surcharges, upgraded shipping services, and return shipping fees.

Items discounted and offered as FINAL SALE, cannot be returned.

If an item is offered as FINAL SALE without the use of a discount code, it will be noted either on the product page, or collection page.

If an item is offered as FINAL SALE with the use of a discount code, a FINAL SALE notice and a checkbox will appear under the discount code box, once the code is entered. The code can then only be applied to the order once the terms of the discount have been accepted by clicking the checkbox. Once an order has shipped, the FINAL SALE discount cannot be retroactively applied. FINAL SALE discounts cannot be applied to exchanges.

If anything shows up damaged or in less-than-perfect shape, please let us know! Take some pictures of the problem areas and send them along to us at contact@ftmsofa.com.

We’ll be glad to help you from there with any replacements or repairs you may need!

You can cancel anytime before an item ships. If you need to cancel an order, please contact our customer support team as soon as possible at (855) 310-1450, or email help@ftmsofa.com

If an item has already shipped, this will be considered a return.